HEROBIKER Versatile Motocross Armor Jacket with Multi-Level Protection

Shipping and Delivery

We're thrilled to ship worldwide! Learn more about our process:

Shipping Methods

We choose the best way to send your order:

• China warehouse: ePacket or EMS
• US warehouse: USPS

Global Coverage

Free shipping to 200+ countries. A few exceptions apply.

Customs Info

You may face customs fees upon delivery.

Shipping Times

Estimated times (excluding 2-5 day processing):

• Asia: 10-20 Business days
• US, Canada, Europe, Australia, New Zealand: 10-30 Business days
• Central & South America: 15-30 Business days
• Africa: 15-45 Business days

Tracking Info

You'll receive tracking details via email. Contact us if it's delayed.

Package Details

Items might arrive separately for efficiency.

Any questions? Contact us anytime!

Refunds & Returns

Order Changes

Orders can be changed or canceled before shipping.

Refunds

Request a refund or reship if:

• Items late (45 days, excluding 2-5 day processing)
• Wrong item
• Unwanted item (return at your cost, unused)

No refund if:

• Your mistake (wrong address)
• Out of our control (customs, disasters)
• Unforeseen situations

*Refund request within 15 days after 45-day guarantee period via contact page.

If approved, refund processed in 14 days.

Exchanges

Want to exchange? Let us know!

Don't return without authorization.

How much does shipping cost?

Good news! Shipping is on us for most countries. Some exceptions apply, but we've got you covered.

Will I get hit with extra fees?

No way! What you see is what you pay. No sneaky surprises.

When does my stuff ship?

Once you order something in stock, give us 3 working days, and off it goes!

When will my goodies arrive?

We use EMS and USPS for shipping, which usually takes 5-20 working days after it's sent. Sometimes, things outside our control might stretch this a bit.

Can I track my order?

We'll dish out your tracking details within 3-5 working days. Although, do keep in mind that free shipping might not always come with tracking. If you're in the dark, just give us a shout at support@alqassar.shop.

Oops, can I cancel my order?

No sweat! You can change your mind or cancel within 12 hours. Just shoot us an email at support@alqassar.shop.

Still got questions? Feel free to reach out anytime. We're here to help!